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Seller Policy

Orthodox Depot is a marketplace where you can sell your items directly to buyers. We want to make sure that you and your buyers have a positive experience on Orthodox Depot. Please read on to find out more about your rights, as well as what is expected of you, as a seller.

This policy is a part of our Terms of Use. By opening an Orthodox Depot shop front, you’re agreeing to this policy and our Terms of Use

  1. Selling Basics
    a. What can be sold on Orthodox Depot
    b. What can't be sold on Orthodox Depot
    c. Managing your Orthodox Depot shop
    d. Seller Standards
    e. Selling Fees
  2. Being a Member of the Orthodox Depot Community
    a. Creating and Uploading Content
    b. Privacy and Protecting Personal Information
    c. Communication Standards
    i. Messages
    ii. Forums/Teams
    iii. Communicating Cancellations
  3. Feedback, Cases, and Your Success
    4. a. Reviews
    b. Orthodox Depot's Case System
    c. Your Seller Account and Orthodox Depot's Terms
    d. Orthodox Depot's Purchase Protection Program for Sellers

1. Selling Basics

Keeping in mind these basic requirements will set you up for success on Orthodox Depot.

a. What can be sold on Orthodox Depot

Orthodox Depot is a unique marketplace. Buyers come here to purchase items that they might not find anywhere else. Everything listed for sale on Orthodox Depot must be Orthodox in manner.

If you are selling personalized or made-to-order items in the Handmade category, you agree that:

  1. All listings are available for purchase at a set price.
  2. If you are using photographs of previous work with options for customization (like color choices) included in the listing, it is clear in your description that the photos shown are just examples.

b. What Can't be Sold on Orthodox Depot

Even if they otherwise meet our marketplace criteria, and  are not allowed to be sold on Orthodox Depot. All listings must offer an item for sale (which includes digitally delivered items, and can also include reserved listings). You may not create an Orthodox Depot listing for the purpose of sharing a referral code, posting a want ad, or similar activity that does not offer a physical or digital item for sale.

Keep in mind that members may flag listings that appear to violate our policies for Orthodox Depot's review. Orthodox Depot may remove any listings that violate our policies. Note that listing fees are non-refundable. Orthodox Depot may also suspend or terminate your account for any violations. 

c. Managing your Orthodox Depot Shop

Your shop represents you and your business to the Orthodox Depot community. It’s important that you, your items and your shop are honestly and accurately represented.

By selling on Orthodox Depot, you agree that you will:

  1. Provide honest, accurate information to Orthodox Depot and in your About section.
  2. Honor your Shop Policies.
  3. Ensure your shop content, such as any text, photos or videos used to represent yourself, your shop or your listings, abide by Orthodox Depot's policies.
  4. Accurately represent your items in listings and listing photos.
  5. Respect the intellectual property of others. If you feel someone has violated your intellectual property rights, you can report it to Orthodox Depot.
  6. Not engage in fee avoidance.
  7. Not create duplicate shops or take any other action (such as manipulating clicks, carts or sales) for the purpose of shilling, manipulating search or circumventing Orthodox Depot's policies.
  8. Not coordinate pricing with other sellers.

d. Seller Standards By listing a product for sale on Orthodox Depot you understand and agree that you are responsible for complying with all applicable laws and regulations for the products you list for sale, including any required labels and warnings. Orthodox Depot assumes no responsibility for the accuracy, labeling, or content of your listings.

Meeting Service Level Standards

As a seller, you must provide great customer service and maintain trust with your buyers. These requirements are called our Seller Service Level Standards. Orthodox Depot may reach out to you if your shop fails to meet Orthodox Depot's Seller Service Level Standards. 

By selling on Orthodox Depot, you agree to:

  1. Honor your shipping and processing times. Sellers are obligated to ship an item or otherwise complete a transaction with a buyer in a prompt manner, unless there is an exceptional circumstance. Please be aware that legal requirements for shipping times vary by country. 
  2. Respond to Messages in a timely manner.
  3. Honor the commitments you make in your shop policies.
  4. Resolve disagreements or order issues directly with the buyer. In the unlikely event that you can’t reach a resolution, Orthodox Depot can help through our case system. 
  5. If you are unable to complete an order, you must notify the buyer and cancel the order. 

e. Selling Fees

Sellers may be charged for using some of Orthodox Depot's services. There are fees associated with listing, selling, marketing, advertising, and other Orthodox Depot's products and features. Orthodox Depot retains a 15% referral commission and a transaction charge for each order.

2. Being a Member of the Orthodox Depot Community

At Orthodox Depot, everyone is expected to treat fellow members of the Orthodox Depot community with respect. As a seller, you have additional responsibilities to safeguard personal information and communicate promptly with buyers in order to provide a great customer experience.

a. Creating and Uploading Content

As a member of Orthodox Depot, you have the opportunity to create and upload a variety of content, like listings, Messages, text, photos, and videos. In order to keep our community safe and respectful, you agree that you will not upload content that is:

  1. Contains threats, harassment, extortion, or violates our rules about interference;
  2. Violates someone else’s intellectual property rights;
  3. Is false, deceptive, or misleading;
  4. Contains unsolicited advertising or promotions, requests for donations, or spam;
  5. Contains private information, whether it is your own, or someone else’s;
  6. Encourages or facilitates a transaction that evades the Orthodox Depot checkout process;

b. Privacy and Protecting Personal Information

You are responsible for protecting members’ personal information you receive or process, and you must comply with all relevant legal requirements. This includes applicable data protection and privacy laws that govern the ways in which you can use Orthodox Depot user information. 

For more information, please see our Privacy Policy.

i. Communicating with Customers

You have the ability to communicate directly with your buyers. Messages are a great way for buyers to ask you questions about an item or an order.

Messages may not be used for the following activities:

  1. Sending unsolicited advertising or promotions, requests for donations, or spam;
  2. Contacting someone after they have explicitly asked you not to; or
  3. Interfering with a transaction or the business of another member.
  4. Exchanging personal contact, financial or other information for the purposes of evading the checkout process on Orthodox Depot, including phone number, address, email, social media handles, external URLs, instructions for money transfer, etc.

Communicating Cancellations

If you are unable to complete a transaction, you must notify the buyer via Messages and cancel the transaction. If the buyer already submitted payment, you must issue a full refund. You are encouraged to keep proof of any refunds in the event a dispute arises.

3. Your Success 

a. Orthodox Depot's Purchase Protection Program for Sellers

Orthodox Depot also provides limited solutions to sellers who meet the requirements of our Purchase Protection Program for Sellers. 

Last updated on July 1, 2023